We promise to respect your privacy and protect your personal data. We will always be open about how and why we use your data. We promise to respect your privacy. Your authorised personal details, where necessary are held securely and in strict confidence in accordance with the Protection Of Personal Information Act (POPIA)

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal information is fully protected and remains completely confidential. We do not keep your credit card details. In accordance with the Promotion of Access to Information Act (PAIA), we’ve prepared a manual that sets out the procedure to be followed should you wish to request access to information or documents from Maraki.

SAFETY WHEN BUYING ONLINE IS OUR PRIORITY

Your personal details are held securely and in strict confidence, in accordance with European and National legislation on data protection. We know that security is very important when buying online, so we use the latest technology to protect your personal and credit card details.

WE USE DATA TO MAKE YOUR PURCHASE EASY AND TAILORED FOR YOU

We analyse how users use our website and services to make things easier and more interesting.

WE USE DATA TO MAKE SHOPPING WITH MARAKI A BETTER EXPERIENCE AND TO INFORM YOU ABOUT NEWS AND OFFERS

If you decide to become part of our group customer database and receive Maraki newsletters and marketing communication, we will send you personalised content, and inform you when new products are launched, if there are exclusive offers, cooking demonstrations or upcoming events, or promotions dedicated to you.

• Opt-out

You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g. to be unsubscribed from the marketing communications you can click on the unsubscribe link at the bottom of each email). In any event, if you would like to stop any of our marketing activities, please email us at privacy@maraki.co.za. We will process your opt-out as soon as possible, but in some circumstances, you may receive a few more communications until the opt-out is processed completely.

Remember you are in control of your data and you can manage your preferences at any time. Please be assured that we will never pass on your details to third-party organisations for their own marketing purposes without your permission. For any information or to exercise your privacy rights, you can email us at privacy@maraki.co.za to let us know what the issue is and we will respond in a timely manner

MARAKI PRIVACY NOTICE IN FULL

Maraki is committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with EU legislation on data protection (including the EU General Data Protection Regulation 2016/679) and the South African Protection of Personal Information Act 4 of 2013.

1. WHEN AND WHAT TYPE OF INFORMATION DO WE COLLECT FROM YOU?
2. WHO IS COLLECTING YOUR INFORMATION
3. WHY DO WE COLLECT THIS INFORMATION
4. HOW IS YOUR INFORMATION PROTECTED?
5. HOW LONG DO WE KEEP HOLD OF YOUR INFORMATION
6. WHO MIGHT WE SHARE YOUR INFORMATION WITH?
7. IS THE PROVISION OF YOUR INFORMATION MANDATORY AND WHAT ARE THE CONSEQUENCES IN CASE OF REFUSAL
8. HOW CAN YOU ACCESS THE INFORMATION WE HOLD ABOUT YOU OR EXERCISE YOUR PRIVACY RIGHTS?
9. CHANGES TO THIS PRIVACY NOTICE

1. WHEN AND WHAT TYPE OF INFORMATION DO WE COLLECT FROM YOU?

“Personal data” means any information relating to you that allows us to identify you, either directly or in combination with other information. Children: This website is not intended for children and we do not knowingly collect data relating to children. We may collect personal data from you when you use our website and external online sites such as our social media profile (the “Website”), register a Maraki account, buy a product on the Website, or subscribe to our marketing communications. The personal data may concern:   

• name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Maraki account or purchase as a guest user, or subscribe to our marketing communication
• your purchase data, for example, date and time of purchase, delivery data, product and payment data and details, for managing your orders.
• data about your online browsing history (e.g., online identifiers – such as your IP address, browser version, operating system, length of the visit, returning user, and geographic origin), collected during your visits to the Website (whether you are a registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis – in most cases, we will not be able to identify you from this technical information.
• your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).

The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained in paragraph 8) below.

2. WHO IS COLLECTING YOUR INFORMATION?

The data controller of the e-commerce services offered through the Website and marketing communication is through Maraki Catering Supplies (Pty) Ltd with registered office at 28 Lindsay Street, Hunters Home, Knysna, Western Cape, 6571.

3. WHY DO WE COLLECT THIS INFORMATION?

We may process your data for the following purposes:

• FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
• TO CREATE A MARAKI ACCOUNT We will use your data to create a Maraki account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Maraki account holder.
• TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. This processing activity is required to enable us to provide our services to you. We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow-up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalize the purchase within a certain period of time, no further follow-up communications will be sent.
• TO INFORM YOU ABOUT NEWS OR OFFERS ON MARAKI PRODUCTS If you have consented to our doing so (for example, by subscribing to our marketing communications when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Maraki promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Maraki products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Maraki or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalize our communications to make them more relevant and interesting. There will be no other effects. We also gather statistics around email openings and clicks using industry-standard technologies to help us monitor our marketing communications. This processing is based on your consent to receive personalized marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Maraki account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any marketing communications. If you have a Maraki account, you can easily manage your marketing preferences. If you prefer, you may do so by contacting us at privacy@maraki.co.za. We will process your opt-out as soon as possible, but in some circumstances, you may receive a few more messages until the opt-out is processed completely. Please, remember we do not pass or sell your contact details and other personal data to other companies for their marketing purposes.
• RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalized Maraki customer experience. We will do this by analysing your habits or interests, for example, in relation to the most viewed products, your interaction with us on social media, which pages of our Website you visit, and which content of our offers you read. We do this mainly through cookies and similar technologies. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the content or the offers that you see on the Website or, if you have consented to subscribe to our marketing communications, to send you relevant communication/ message that we think you may like. There will be no other effects. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, content or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy here
• PRODUCT REVIEW. In case you have purchased one of our products, we may send an email asking for your product’s review. We are interested in product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory, and you are free to submit it or not.
• WHATSAPP FOR BUSINESS.  WhatsApp for Business with customers who request so, in order to provide support and send information about our products. This channel is not aimed to perform the sale of our products. No credit card data or other sensitive information will be requested via WhatsApp. You can learn more about WhatsApp terms and warranties for the international transfer of your data in https://www.whatsapp.com/legal/privacy-policy-eea. You may exercise your data protection rights, including to revoke/opt out and the erasure of the data, by contacting your store or at privacy@maraki.co.za. Data retention by WhatsApp is covered in the App privacy policy; Maraki will delete such information after 1 (one) year

4. HOW YOUR INFORMATION IS PROTECTED?

Security – We place great importance on the security of the data of our users. Maraki will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organizational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will ever occur, we use all reasonable efforts to prevent them.

Where – To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and both in and outside the South African and European Economic Area (EEA). Given the global nature of Maraki programs, some of the affiliated companies and partners of Maraki that act as processors may access your personal information and may be established in countries outside your country of residence or in countries outside of South Africa. In any case, your data may be transferred only to non-EEA countries offering adequate protection according to European law (as is the case of Switzerland where Maraki Group AG is based) or, if this is not the case, under specific contractual arrangements to ensure adherence to European and South African personal data protection rules and standards. In any case, where your personal information is sent to countries other than your country of residence, your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with POPIA/ GRPR / Data Protection Laws.

5. HOW LONG DO WE KEEP HOLD OF YOUR INFORMATION?

We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Maraki account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with marketing communications and personalised content for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you communication to confirm that you wish to stay in touch with us. Otherwise, we will unsubscribe you and stop sending you marketing communications.

6. WHO MIGHT WE SHARE YOUR INFORMATION WITH?

Maraki staff – Your personal data will be processed only by our authorized staff or by the authorized staff of other companies within Maraki group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Maraki group database will be accessible to Maraki sales staff as it supports Maraki group with its business activity.

Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you with the services described above. These include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our marketing communications platform, and companies that evaluate service quality and customer satisfaction or carry out, on our behalf, marketing. These third parties will only access your information to perform tasks and duties in compliance with this Privacy Notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing: privacy@maraki.co.za

Legal obligations – We might have to disclose your information to third parties if this is necessary to (i) comply with laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Maraki’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.

7. IS PROVIDING YOUR INFORMATION NECESSARY OR OPTIONAL AND WHAT ARE THE CONSEQUENCES OF REFUSAL?

It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Maraki account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purposes, personalized contents and marketing communications is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Maraki personalised marketing communications and promotional offers. If you consent to Maraki processing your personal data for these purposes you can revoke your consent or object the processing at any time by setting your cookie preferences, or emailing:privacy@maraki.co.za

8. HOW CAN YOU ACCESS THE INFORMATION WE HOLD ABOUT YOU OR EXERCISE YOUR PRIVACY RIGHTS?

If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Laws, as detailed below, or make complaints and other inquiries, please email privacy@maraki.co.za. Under the Data Protection Laws, you have the right:

1. of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, and where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data, the appropriate safeguards under which we transfer your data to non-EU countries) and request a record of your personal data we have in our possession;
2. to rectification: you can request us to correct or update your data in our database;
3. to erasure: you can request us to delete your data from our database (right to be forgotten) unless we still need it for some valid reasons. With specific reference to marketing purposes, (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section;
4. to restriction of the processing: you can request us to suspend your data from being processed in our database;
5. to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
6. to object to the processing and to withdraw consent at any time, particularly to the data being processed for direct marketing and profiling related to such marketing;

9. CHANGES TO THIS PRIVACY NOTICE

We keep our privacy notice under regular review. This privacy notice was last updated on 07.08.2023